Contact Us

Shipping Policy

 

Turnaround

 Our Store only accepts payments and shipments to Canadian customers.

For orders over $1000, We must obtain a signed invoice upon pickup .


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

All Orders over $250 must be verified at the door once shipped, with a valid signature and proof of Identification including (drivers license, Provincial ID card..E.T.C)



Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Canada Post



Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.



Shipping Rates


The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.



Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Alternatively we will offer you a different colour or any other model free of charge.

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Refund & Exchange

Customers can be refunded within 30 days of Purchase if not satisfied.

10% Fee applies to shipping and restocking costs. 

Re-stocking fees will only be applied once the order is processed. Customer has the benefit of canceling order within 48 hours of purchase to avoid re-stocking fees. 

Re-stocking fees will also NOT be applied if Deadline for shipping has been missed and customer wishes to cancel order after promised deadline. 

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Items may be returned and repaired or exchanged within the 24 month warranty If the product is defected. Customers are given up to 2 Years to exchange the product for a new one of equal or lesser value or we can repair the scooter depending on the issue. Products must be in a fairly new condition with minimum damage upon returning. Our Warranty on all our products is 24 months from the day you receive your product .We will only accept products with Parts, that are affected by factory fault and not user damage. We will not accept products that have been damaged due to the improper use of them. If there are any major scratches or cracks on the outside, We will not accept these returns as well. Please visit our contact menu for assistance with exchanging the scooters. 

 

Please Follow these Steps to Return Your Hoverboard:

 

  1.  Email  info@hoverhub.ca and please provide a detailed Description with some photos about the issues you are facing with your Product.

  2. We will evaluate the condition of your Product, and provide you with the destination to which you should ship your Product. Shipping Cost must be covered by Customer.

  3.  Once Received, we will either replace or repair your Product depending on the condition it is in.

  

  4. Once Finished we will Ship your Product back to your destination covered by us,

 

 

IMPORTANT*

 

  In Order For us to accept your return, you must notify us before the expiration of your 2 year Warranty.

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Call:     +1(855)-560-7008

Email : info@hoverhub.ca